Co-facilitates the creative destruction of bureaucratic entropy through Agile ITSM implementation
Leads the continuous development and improvement of our end-user self-service channels
Supports the maturation of technican-facing knowledge infrastructure across teams
Models workflows, entity relationships, and system requirements
Though business-process engineering, provides infrastructure and automation to the life-cycle management of user requirements, knowledge artefacts, and business capabilities
Leverages classical statistical methods and business intelligence tools to transform data into actionable insights
Formalizes the practice of Agile methodology to continuously progress initiatives
Coaches and cheers the leadership of colleagues from the side-lines
BCM Remedy; MS Power BI; SharePoint Designer; Azure DevOps; Excel; SharePoint On-Prem; SharePoint Modern; MS Power Automate; MS Power Apps; MS PowerBI; Aternity
R; SQL; VBA; yet-unnamed Canvas scripting language
United Global Group
Business Analyst South Dakota, USA
July 2019 – Present
Ensured the cohesion and reconciliation of operational and accounting processes with UGG’s business processes via automated workflows, standard naming conventions, and digital checklists
Catalogued internal business-processes to support on-going quality control of essential business processes, ISO 9001 & 27001 implementation and compliance, and (eventual) satellite-office expansion
Developed and matured training materials, processes-flow diagrams, checklists and role-interaction dependency diagrams supporting on-going quality control of core business processes
Established and evolved a data-driven process for continuous identification and vetting of potential opportunities for increasing UGG’s revenue and strengthening its competitive advantage
Project Engineer South Dakota, USA
Jan 2019 – Apr 2019
Applied IUID philosophy to build a tracking system designed to assure quality throughout the supply-chain and construction processes across sub-contractor interactions: ordering; fabricating; shipping; delivering; receiving; installing; welding; and inspecting
Collaborated across subject-matter experts to capture and draft formal work procedures and Job Hazards Analyses (JHAs)
Deconstructed physical engineering drawings into data objects representing steel members, installed parts, and rivets/bolts
Provided an “active listening” data-capture capability to our on-site team focused on maximising performance, reducing overall costs, and delivering on-time and in-full, while always assuring site safety
Business Analyst British Columbia, Canada
Aug 2018 – Jan 2019
Assisted UGB Strategic Business Director in the development of objectives to help the organization meet its strategic goals
Coordinated UGB’s data-driven marketing strategy, leveraging various digital-media technologies and web-based marketing initiatives to generate and convert leads, and to attract and maintain builder/dealer network relations
Bundled, promoted, assessed, managed, and retired product/service lines of purpose-built pre-engineered steel building systems, attractive to niche markets
Assisted UGB Strategic Business Director in creating and implementing a business development strategy to identify new business-development and product-line opportunities
Established and evolved a data-driven process for continuous identification and vetting of potential opportunities for increasing UGB’s revenue and strengthening its completive advantage
Catalogued UGB internal business processes to support on-going quality control of essential business processes, ISO 9001 & 27001 implementation and compliance, and (eventual) satellite-office expansion
Developed and matured training materials, processes-flow diagrams, checklists and role-interaction dependency diagrams supporting on-going quality control of core business processes
Research Associate Virginia, USA
Aug 2015 – Aug 2018
Contributed to the formalization of standardized data-governance and enterprise information-management practices within the US Defense industry
Provided technical edits, content re-writes, and technical writing for white papers, and RFI’s, RFP’s and final deliverables supporting effective and strategic communication of concepts, solutions, and outcomes for government clients
Conducted research to critically determine both the scope and the underlying needs driving formal requirements, and developed strategic and persuasive content aligned to these needs
Built and maintained authoritative-content repository representing UGG’s capabilities, services, experience and partners, and published this information to our organization
Led an initiative to establish initial phase of a digital-media capability for sensing and responding to emerging customer “need”
Demonstrated the value of social-media analytics as a customer-oriented feedback channel enabling the transformation of existing business-development and production channels into adaptive sensing loops