Work History

United Global Group

Solution Analyst
South Dakota, USA

July 2019 – Present
  • Ensures the cohesion and reconciliation of operational and accounting processes with UGG’s business processes via automated workflows, standard naming conventions, and digital checklists
  • Catalogues internal business-processes to support on-going quality control of essential business processes, ISO 9001& 27001 implementation and compliance, and (eventual) satellite-office expansion
  • Develops and matures training materials, processes-flow diagrams, checklists and role-interaction dependency diagrams supporting on-going quality control of core business processes
  • Establishes and evolves a data-driven process for continuous identification and vetting of potential opportunities for increasing UGG’s revenue and strengthening its competitive advantage

Project Engineer
South Dakota, USA

Jan 2019 – Apr 2019
  • Applied IUID philosophy to build a tracking system designed to assure quality throughout the supply-chain and construction processes across sub-contractor interactions: ordering; fabricating; shipping; delivering; receiving; installing; welding; and inspecting
  • Collaborated across subject-matter experts to capture and draft formal work procedures and Job Hazards Analyses (JHAs)
  • Deconstructed physical engineering drawings into data objects representing steel members, installed parts, and rivets/bolts
  • Provided an “active listening” data-capture capability to our on-site team focused on maximising performance, reducing overall costs, and delivering on-time and in-full, while always assuring site safety

Business Analyst
British Columbia, Canada

Aug 2018 – Jan 2019
  • Assisted UGB Strategic Business Director in the development of objectives to help the organization meet its strategic goals
  • Coordinated UGB’s data-driven marketing strategy, leveraging various digital-media technologies and web-based marketing initiatives to generate and convert leads, and to attract and maintain builder/dealer network relations
  • Bundled, promoted, assessed, managed, and retired product/service lines of purpose-built pre-engineered steel building systems, attractive to niche markets
  • Assisted UGB Strategic Business Director in creating and implementing a business development strategy to identify new business-development and product-line opportunities
  • Established and evolved a data-driven process for continuous identification and vetting of potential opportunities for increasing UGB’s revenue and strengthening its completive advantage
  • Catalogued UGB internal business processes to support on-going quality control of essential business processes, ISO 9001 & 27001 implementation and compliance, and (eventual) satellite-office expansion
  • Developed and matured training materials, processes-flow diagrams, checklists and role-interaction dependency diagrams supporting on-going quality control of core business processes

Research Associate
Virginia, USA

Aug 2015 – Aug 2018
  • Contributed to the formalization of standardized data-governance and enterprise information-management practices within the US Defense industry
  • Provided technical edits, content re-writes, and technical writing for white papers, and RFI’s, RFP’s and final deliverables supporting effective and strategic communication of concepts, solutions, and outcomes for government clients
  • Conducted research to critically determine both the scope and the underlying needs driving formal requirements, and developed strategic and persuasive content aligned to these needs
  • Built and maintained authoritative-content repository representing UGG’s capabilities, services, experience and partners, and published this information to our organization
  • Led an initiative to establish initial phase of a digital-media capability for sensing and responding to emerging customer “need”
  • Demonstrated the value of social-media analytics as a customer-oriented feedback channel enabling the transformation of existing business-development and production channels into adaptive sensing loops

Independent Consultant

Executive Assistant;
Bookkeeping;
Record-system Organisation

May 2005 – Aug 2015
  • Provided routine office-administration support to various small business and executives
  • Organised and made accessible content vital to operations
  • Instituted system changes to better support small-business owners in their practices of information management
  • Utilised a range of software tools to collect and structure data elements