To compete in the present, technologically accelerating landscape, organisations must continually innovate. The key to the management of innovation is the life-cycle management of enterprise knowledge. The innovative organisation seeks not only to continually "push" value along production lines but also to "pull" essential feedback from the environment into its production and service channels. This push/pull dance of information through an open, feedback system enables an organisation to make continuous, incremental improvements aligned to emerging needs.
The principal skill that I offer is the ability to orient and design strategic initiatives within the holistic vision of enterprise service-channel management.